jeetben Responsible Gaming Policy

Our commitment to safe play

At jeetben, we believe that slots, cricket betting, and live casino games are forms of entertainment. Most players enjoy these activities without problems, but we recognize that some individuals may develop harmful patterns. Our responsible gaming program is built around three principles: prevention, early intervention, and access to support.

Every player who registers at jeetben has access to tools that help them stay in control. We do not send promotional offers to players who have set limits or excluded themselves. Our support team is trained to recognize signs of problem gambling and can guide you toward appropriate resources in Bangladesh.

Self-control tools at jeetben

Your jeetben account includes several features that put you in control of your gaming. These tools are available under Account Settings and take effect immediately after you confirm them.

Setting deposit and loss limits

To set a deposit limit at jeetben, log in and go to Account Settings, then select Responsible Gaming. Choose your limit type (daily, weekly, or monthly) and enter the amount in BDT. For example, you might set a weekly deposit limit of ৳5,000 to match your entertainment budget.

Limits take effect immediately once confirmed. If you want to increase a limit later, the change will not apply for 72 hours. This cooling-off period helps prevent impulsive decisions. If you want to decrease a limit, the change is instant.

Loss limits work the same way. A monthly loss limit of ৳10,000 means that once your net losses reach that amount in the current calendar month, you will not be able to place new bets until the next month begins. Winnings are deducted from your loss total, so only net losses count toward the limit.

Self-exclusion and cooling-off

If you need a longer break from gambling, jeetben offers two formal options: cooling-off periods and self-exclusion.

Cooling-Off Period

A cooling-off period is a temporary account suspension lasting between 24 hours and 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account balance remains untouched, and you can request a withdrawal by contacting [email protected]. After the period ends, your account reopens automatically.

To activate a cooling-off period, go to Account Settings and select the duration. The suspension starts immediately. You will receive an email confirmation with the reactivation date.

Self-Exclusion

Self-exclusion is a permanent or long-term account closure lasting a minimum of 6 months. During self-exclusion, you cannot log in, make deposits, or access any jeetben services. You will not receive promotional emails or SMS messages. Your account balance will be returned to your registered bKash, Nagad, Rocket, or bank account within 5 working days of the exclusion taking effect.

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request" and include your account username and preferred exclusion duration (6 months, 1 year, or permanent). Our team will process your request within 24 hours and send you a confirmation email. Once self-excluded, you cannot reopen your account until the exclusion period expires, and any attempt to create a new account will be blocked.

Warning signs to watch for

Problem gambling can develop gradually. Recognizing the early signs in yourself or someone close to you is the first step toward getting help. If you notice any of these behaviors, consider using the self-control tools or reaching out for support:

• Chasing losses: Depositing more money to try to win back what you lost, especially after a losing streak.
• Betting more than planned: Regularly exceeding the time or money you intended to spend on gambling.
• Neglecting responsibilities: Missing work, skipping family events, or ignoring personal obligations to gamble.
• Borrowing money: Taking loans, using credit, or asking friends or family for money to fund gambling.
• Hiding behavior: Lying about how much time or money you spend on gambling, or hiding your activity from loved ones.
• Mood swings: Feeling anxious, irritable, or restless when not gambling, or experiencing guilt after a session.
• Gambling to escape: Using gambling as a way to avoid stress, boredom, or emotional problems rather than for entertainment.

If any of these sound familiar, take action now. Set a deposit limit, activate a cooling-off period, or reach out to a support organization listed below. jeetben support staff can also help you take the first step by guiding you through the available tools.

Where to get help in Bangladesh

If you are struggling with gambling, you are not alone. Professional support is available in Bangladesh through local and international organizations that understand the challenges you are facing. These services are confidential and free.

National Resources

National Helpline for Mental Health (Bangladesh): Call 01XXX-XXXXXX for free counseling and referrals to mental health professionals who can assist with gambling-related issues. The helpline operates 24/7 and provides support in Bengali and English.

KAAN (Karuna Awareness and Action Network): A Bangladesh-based organization offering mental health support, including guidance for individuals dealing with addictive behaviors. Visit their office in Dhaka or reach out via their website for appointments.

International Organizations

Gamblers Anonymous: A global fellowship of individuals who share their experiences to help each other recover from gambling problems. Online meetings are available in English and can be joined from Bangladesh. Visit gamblersanonymous.org to find a meeting.

GamCare: A UK-based charity offering free counseling, support groups, and online chat services. Their resources are accessible from Bangladesh through their website at gamcare.org.uk.

jeetben Support Team

Our 24/7 live chat team can help you activate self-exclusion, set limits, or provide information about external support services. Email us at [email protected] if you prefer to communicate in writing. All conversations are private and will not affect your account standing.

Protecting players under 18

jeetben does not accept registrations from individuals under 18 years of age. Our verification process checks National ID Card, Passport, or Driving Licence details during account creation and before the first withdrawal. If we discover that a player is underage, we close the account immediately and return any deposited funds.

Parents and guardians can help protect minors by using device-level parental controls and monitoring online activity. If you believe a minor has accessed a jeetben account, contact us at [email protected] with details so we can investigate and take action.

Software Filters

Several free tools can block access to gambling websites on shared devices:

• Net Nanny: Parental control software for Windows, macOS, Android, and iOS that blocks gambling sites and monitors usage.
• Qustodio: Cross-platform solution with web filtering and activity reports.
• Router-level blocking: Many home routers allow you to block specific website categories, including gambling, across all devices on your network.

These tools are not foolproof, but they add an extra layer of protection when combined with open conversations about the risks of underage gambling.